We Care Clean Program

Our Commitment to Keeping You Safe and Healthy with Industry-Leading Cleaning Standards

As the world begins to gradually reopen, we are excited to welcome our loyal guests back to our hotels, while meeting your health and well-being standards. When you are ready to travel again, we understand that you will understandably have a heightened awareness and expectation of cleanliness when it comes to your choice of accommodations.

For nearly 75-years, Best Western® Hotels & Resorts has been an industry leader in our reputation for providing you with clean, well-maintained accommodations. In 2012, we became the first hotel brand to set a high level of cleanliness with the roll out of our I Care Clean program in partnership with IDEO. At the onslaught of the COVID-19 pandemic, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocol. Now, as part of our ongoing commitment

to keeping you safe and healthy during these challenging times, we have expanded on those industry-leading cleaning standards with the launch of the new We Care Clean program.  Based upon guidance provided by the Centers for Disease Control and Prevention (CDC), the Occupational Safety and Health Administration(OSHA), the Environmental Protection Agency (EPA), and Health Canada, the We Care Clean program addresses everything from guest room and common area cleanliness, to streamlined processes that minimize contact between guests and associates while maintaining the customer service you expect from a Best Western-branded hotel.  When you next stay with us, there will be some changes you can clearly see, such as the installation of social distancing floor decals; while others, 

you can rest assured are taking place behind the scenes, such as the enforcement of heightened and comprehensive cleanliness standards. The We Care Clean program addresses five key areas in our hotels: 

1. Front Desk and Lobby: New protocols will minimize guest contact with personnel.  Social distancing measures will be implemented, wellness best practices signs will be prominently posted.  Enhanced sanitization procedures will be in place at the front desk, in the lobby and across guest touch points throughout the hotel with disinfecting taking place regularly. Sanitizing stations or wipes will be available throughout hotels as supplies are available.  

2. Guest Room and Housekeeping:  Enhanced and thorough cleaning protocols will be implemented in

guest rooms. If possible, guest rooms will not be entered for 24 to 72 hours after check-out, at which time the room, linens and all touch points, for example, faucets, door handles, light switches, thermostats, clocks and hangers will be cleaned with sanitizing treatments aimed at killing COVID-19.

3. Temporary Breakfast Offerings:  While recognizing the importance of a quality breakfast, offerings have been adapted to prioritize your health and safety.  

  • For breakfast, we will be providing a “Grab N Go” box with a whole piece of fruit, a bottle of Orange Juice, prewrapped breakfast muffin or Danish and hardboiled egg. These are available at the front desk for $6.99 each. If you have a Business Class voucher, the Grab N Go is complimentary.
  • A full-service breakfast with an ala carte menu will be provided at a cost in our Ground Round Grill & Bar restaurant every Saturday and Sunday.

4.      Public Amenities:

  • Public amenities such as fitness centers, swimming pools and meeting rooms will be cleaned on closely monitored schedules with disinfecting chemicals. Each evening, these areas may also be sanitized with the use of electrostatic fogging, ozone generators or ultraviolet devices as these devices become available.  
  • Hand sanitizer or wipes will be provided for guests and employees in all public areas.

5.      Hotel Team Members and Staff Requirements:

  • Hotel Team Members will follow strict guidelines, including utilizing Personal Protective Equipment, frequent and stringent hand-washing protocols, and housekeepers/laundry staff will wear both gloves and a mask.
  • Team shared workstations will be cleaned and disinfected after every shift.
  • Team Members will be empowered to stay home if unwell, communicate their potential exposure to COVID-19 with management, and will be fully educated on how to maintain a safe and clean home.

 

Reservations

A credit card at time of reservation is required to guarantee your reservation. We accept: Master Card, Visa, Diners Club, American Express, Amoco Multi-Card and Discover.

Cancellations

Should you need to cancel your room reservations, 24 hour advance notice prior to your arrival date is required. Additional notice may be required for certain dates.

Check in begins at 3 PM
Check out is 11 AM

Handicapped accessible rooms and suites are available. Please request this when you make your hotel reservation.

Special rates are available for corporate, seniors, AAA members, and groups.

Non-smoking Rooms: 95

  • Free USA Today (Monday through Friday)
  • Secure Hard-Wired High Speed Internet Access
  • Security Safes
  • Cable Satellite Television
  • AM/FM Alarm
  • Clock Coffee/Tea Maker
  • Microwave
  • Refrigerator
  • Hairdryer
  • Iron, Ironing Board
  • Room Service 11 AM until 10 PM
  • Air Conditioning and Heat
  • Temperature Control
  • Easy Chair (Available in Suites)
  • Desk/Work Area
  • Data Ports
  • Direct Dial Telephone with Speakerphone
  • Voice Mail
  • Free Local Calls
  • Bathrobe (Available in Suites)
  • Fireplace (Available in some Suites)
  • Spa (Available in some Suites)
  • Golf Course View (Most Rooms and Suites)

Rooms for the Physically Challenged: 5

  • Bathtub seat
  • Rails in bathroom
  • Wheelchair accessible
  • Closed caption television
  • Visual alarm
  • Knock lights
  • Safety bar in shower
  • Walk-in shower

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